WarrantiesGCS warrants to the original purchaser that all exterior shutters purchased from GCS will be free from defects in material and workmanship for one year on aluminum and wood exterior shutters and up to lifetime on exterior vinyl shutters.
The warranty is based on individual warranties provided by the manufacturers of the specific product ordered. The limited warranties from each manufacturer are available on request. Limitations and exclusions of warranty: Except as set forth in this document GCS relies on the warranty provided by the manufacturer of each product. GCS does not and will not provide any warranty for the products sold beyond what the individual manufacturer provides.
Important: The Mid-America vinyl shutter product is an economical molded product which may vary in size by a 1/8" to as much as a 3/8". The product is intended to be viewed from a distance one would expect in most installations. The normal viewing distance of 10' or more makes such minor size differences not noticeable.
Warranty Information by Product (PDF's)
Architectural Products
Atlantic Shutters
Industrial Louvers
New Horizon
Shutters
New Horizon
Lifetime Warranty
Retractable
Awnings (Sunesta®)
Vinyl Shutters
(Mid-America Siding Components™)
Doors
Carriage
House Doors
McKeon Doors
Wayne Dalton 8000, 8100 and 8200 series
Wayne
Dalton 9100 Foamcore™ series
Wayne
Dalton 9400 series
Wayne
Dalton 9600 Thermogard series
Wayne
Dalton 9700 series
Wayne
Dalton 9800 series
Hurricane Protection
Aluminum
Shutters (Southern Extrusion, Inc.)
Clear
Storm Panels (Lexan Clear Storm Panel)
Colonial, Bahama,
Rolling Shutters (Armor Storm Protection)
Fabric
Hurricane Shutters (StormWatch)
Fabric Shields (Wayne Dalton Corp.)
Hurricane
Screens (Fort Hurricane Products, Inc.)
Pull
Down Shutters (Wayne Dalton Corp.)
Storm Panels
(Transparent Protection Systems, Inc.)
We want you to be completely
satisfied with your purchase. You may return your purchase within 30 days
of receipt - see below for exceptions. To qualify for a return, please note
the following:
- Product must be unused, clean and not damaged
- Product must be returned in original packaging with materials intact
- Return shipping costs are the responsibility of the customer
Restocking Fees
A 20% restocking fees applies to the following category of products: ALL
vinyl stock size shutters including Mid America and Legend brands; all
hardware.
No Return Items
There are no returns on any custom shutter products. Custom products were
made specifically for your order and we cannot accept a return.
If you received your order damaged, defective, or an incorrect item please contact our customer service department at 1.877.462.7542.
Return Process
To return a product, the above conditions must be met. Furthermore, we
require that all returns follow these instructions for proper
processing:
- Call 1.877.462.7542 or email Customer Service to request a Return Authorization Number (RA). Please include your order # with all correspondence.
- Warehouse must receive item within 15 days of an RA# being issued.
- Report via phone 1.877.462.7542 or email Customer Service a tracking number to customer service. Please include your order # with all correspondence.
- Items returned without an RA number cannot be credited.
All credits will be issued after receipt of returned items and warehouse inspection approval. If you cancel your order after it has already shipped we consider it a return and the above policies apply.
If you have any questions regarding our returns policy, please feel free to contact us.
Thank you, GCS
